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Refund Policy
Refund Policy
What’s the ANAZAZ product warranty?
Yes, everything you buy from ANAZAZ has a guarantee of quality and will exactly match the description on the website.
Factories that supply ANAZAZ are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.
We double-check the contents of all orders carefully before dispatch to our customers.
You can be confident about ordering from ANAZAZ just as much as any western retailer.
All warranties start from the date of receiving the product. If the product malfunctions within the warranty period, any free repairs need to be confirmed with the manufacturer through customer service. The customer is responsible for the return shipping cost, while ANAZAZ will cover the shipping cost to send the repaired item back to the customer.
1. 12 months Manufacturer`s Repair Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics).
2. Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
3. Right Of cancellation Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased or from the day of the conclusion of the contract.
Yes, for sure.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If an item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact ANAZAZ immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate ANAZAZ, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to ANAZAZ in order for us to send out a new piece.
In this case, please kindly provide us with proof as below:
1. The photos of original ANAZAZ package with front and back sides
2. The photos or video of the defective item(s)
3. The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and ANAZAZ is responsible for the shipping costs of arranging reshipment by air mail.
2. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. ANAZAZ will ship the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. Please pay attention to the return message, once the show sign, please contact us again
5. The customer will be responsible for any costs incurred for product repairs or resending of parts due to incorrect usage, including shipping fees.
Yes, everything you buy from ANAZAZ has a guarantee of quality and will exactly match the description on the website.
Factories that supply ANAZAZ are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.
We double-check the contents of all orders carefully before dispatch to our customers.
You can be confident about ordering from ANAZAZ just as much as any western retailer.
All warranties start from the date of receiving the product. If the product malfunctions within the warranty period, any free repairs need to be confirmed with the manufacturer through customer service. The customer is responsible for the return shipping cost, while ANAZAZ will cover the shipping cost to send the repaired item back to the customer.
1. 12 months Manufacturer`s Repair Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics).
2. Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
3. Right Of cancellation Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased or from the day of the conclusion of the contract.
Does ANAZAZ check the products before shipping them to me?
Yes, for sure.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If an item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact ANAZAZ immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate ANAZAZ, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to ANAZAZ in order for us to send out a new piece.
What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period (If it is not stated in the product listing, contact us via email to [email protected]).In this case, please kindly provide us with proof as below:
1. The photos of original ANAZAZ package with front and back sides
2. The photos or video of the defective item(s)
3. The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and ANAZAZ is responsible for the shipping costs of arranging reshipment by air mail.
Special Notes:
1. Except for DOA (Dead on Arrival) cases, the customer will be responsible for the return shipping cost of the item for any other reasons.2. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. ANAZAZ will ship the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. Please pay attention to the return message, once the show sign, please contact us again
5. The customer will be responsible for any costs incurred for product repairs or resending of parts due to incorrect usage, including shipping fees.
